My wife was at a large local government entity recently and heard a helpful but not understanding employee talking to another person who came to them for assistance.
Now, I am a geek and know and use computers probably way too much. But I understand that not everyone has a computer or uses the web, internet, email, etc. But I don’t understand why others don’t get it.
The lady that needed the help was told, “You have to fill this out at home on your computer.” The lady obviously had no computer or computer experience, but the helpful lady continued on as if everyone in the world should understand what she was saying. Which she didn’t.
The employee finally got the picture and was helpful by saying she could use one of the office computers and sat the other lady down to go for it. She stared blankly without any knowledge.
My wife asked if she could help and both were OK with it. So she did.
Of course, one of the first things they had to fill in did not work. They employee assured them that it did. She finally stepped up to show them how ignorant they were. Guess what? Correct, she couldn’t get it to work either. They information that should have been on the all-knowing database was incorrect; although, the correct information had been entered.
Give me a break, but databases are not infallible!
How sorry for the poor lady with no experience with computers and if my wife had not had been there and willing to help she would have felt even more ignorant.
Come on folks, some people just do not have a need for, have enough money for or have no skill set for some technology.
So next time you see someone struggling with something they no nothing about, no matter how easy it is for you, step up to the plate and lend a hand.
The end of this rant for the day.